Artificial Intelligence for Business Transformation

Artificial intelligence is currently evolving from a niche technology to the mainstream. It offers, among other things, new ways to analyze various sets of data, help optimize planning processes, automate voice/text interactions and responses, and suggest possible next steps, e.g. in sales or customer service. Such features provide the basis for a higher level of automation and increase efficiencies of both processes and people. Business applications have been providing efficiency gains and automation for business processes for quite some time. Quite a large number of companies rely on enterprise software to run their businesses. One major driver is their need for insights based on accurate enterprise-wide data to make decisions as fast and as relevant as possible. Therefore, artificial intelligence can very well complement business applications, for instance, by guiding the user through ERP, by automating the analytics process, or even by making some recommendations. In addition, the combination of the two can help companies to reinvent their business processes as well as their business models as discussed lucidly in this book by the authors.