Difficult Conversations
How to Discuss What Matters Most
(Sprache: Englisch)
We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation...
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We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges.
Klappentext zu „Difficult Conversations “
The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation?
Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:
- The "what happened" conversation (what do we believe was said and done)
- The "feelings" conversation (the emotional impact on everyone involved)
- The "identity" conversation (what does this mean for everyone's opinion of themselves)
Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
Autoren-Porträt von Bruce Patton, Douglas Stone, Sheila Heen
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.
Bibliographische Angaben
- Autoren: Bruce Patton , Douglas Stone , Sheila Heen
- 2011, 352 Seiten, Maße: 13 x 19,8 cm, Kartoniert (TB), Englisch
- Verlag: Penguin Books UK
- ISBN-10: 0670921343
- ISBN-13: 9780670921348
- Erscheinungsdatum: 20.08.2015
Sprache:
Englisch
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