Exploring Service Science

Customer Experience.- Customer experience literature analysis based on bibliometry.- On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design.- Quality and efficiency evaluation of airlines services.- Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance.- Data Analytics in Service.- Collaborative Recommendations with Deep Feed-Forward Networks: an Approach to Service Personalization.- Empirical Analysis of Call Center Load & Service Level for Shift Planning.- Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-Method for Predicting Industrial Costs of Downtime.- Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime.- Real-Time Prediction of Market Basket Additions as a Way to Enhance Customer Service Levels.- Emerging Service Technologies.- Artificial IntelligenceTheory in Service Management.- Conceptualizing the Role of Blockchain Technology in Digital Platform Business.- Towards a Better Understanding of Smart Services- a Cross-Disciplinary Investigation.- Service robots in the hospitality industry: An exploratory literature review.- Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective.- Understanding the Impact of Artificial Intelligence on Services.- Service Design and Innovation.- Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption - The Case of Data-Driven Services.- Service Design for Business Process Reengineering.- The SDCS method: a new service design method for companies undergoing a servitization process.- Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study.- Upgrading the Data2Action framework: results deriving from ist application in the printing industry.- Service