Investigative Interviewing: The Conversation Management Approach

1 The Conversation Management Approach to Investigative Interviewing; 2 Remembering and Forgetting Offence-Related Experience; 3 Conversation: From Everyday Talk to Ways of Relating and Changing Minds; 4 Telling and Listening: Disclosing and Making Sense of Disclosed Detail; 5 RESPONSE: Mindful Behaviours for Relationship Building; 6 Managing Information; 7 Active Listening, Observing and Assessing; 8 Right Person, Right Place to Interview, Right Time to Interview, and Right Duration of Interviewing; 9 Right Start, Right Question, and Right Manner of Questioning; 10 Assisting Remembrance of Offence-Related Detail; 11 Responding to Inappropriate or Disruptive Behaviour and to Resistance; 12 Evaluation: The Last Piece of the Jigsaw; 13 Interviewing the Witness: Key Considerations; 14 Interviewing the Developmentally Disadvantaged Witness: Key Considerations; 15 Interviewing the Developmentally Disadvantaged Witness: Orientation and Assessment (O&A) and Investigative Interviewing; 16 Interviewing the Suspect: Key Considerations; 17 Interviewing the Suspect who Exercises the Right to Silence; 18 Interviewing the Suspect Who Answers Questions; 19 Interviewing the Suspect who Produces a Prepared Statement; 20 Interviewing in Special Circumstances; Reference Section

Professor Eric Shepherd is a chartered scientist, forensic psychologist, counselling psychologist, and psychotherapist. Originally a career intelligence officer he has held a wide range of clinical and academic appointment. He has worked with the police within and outside UK, with the legal profession, with government departments (including the UK Ministry of Defence, the Serious Fraud Office, and HM Revenue and Customs), and with the private sector (including banks,insurers, telecommunications providers and the petrochemical industry). He was a member of the UK Home Office Working Party on Investigative Interviewing. He is co-editor of Witness Testimony and Analysing Witness Testimony (OUP).Dr Andy Griffiths is a police officer with over 25 years' experience as a detective, rising to the rank of Detective Superintendent leading homicide, organised crime and intelligence departments. He has also been involved in training police officers for the majority of his career, and served as a member of the Association of Chief Police Officers strategic interview steering group in England and Wales for over a decade. He was awarded his PhD for research into the effectiveness of specializedinterview training in real life major crime cases and has advised police forces both in the UK and numerous countries worldwide.