ITIL 4 Managing Professional Drive Stakeholder Value
(Sprache: Englisch)
This guide covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via I.T enabled services. ITIL 4 Managing Professional, Drive...
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This guide covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via I.T enabled services. ITIL 4 Managing Professional, Drive Stakeholder Value will: (i) provide practitioners with the tools to increase stakeholder satisfaction, integral to business success in the current competitive landscape; (ii) develop knowledge of SLA design, multi-suppler management, communication, relationship management, CX and UX design and customer journey mapping; (iii) act as a reference guide that practitioners can use in their work, further studies and professional development.
Bibliographische Angaben
- Autor: Axelos
- 2020, 227 Seiten, mit farbigen Abbildungen, Maße: 21,3 x 27,8 cm, Kartoniert (TB), Englisch
- Verlag: The Stationery Office Ltd
- ISBN-10: 0113316364
- ISBN-13: 9780113316366
Sprache:
Englisch
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