Axelos: ITIL Practitioner Guidance
(Sprache: Englisch)
ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM)...
Leider schon ausverkauft
versandkostenfrei
Buch (Kartoniert)
76.10 €
- Lastschrift, Kreditkarte, Paypal, Rechnung
- Kostenlose Rücksendung
- Ratenzahlung möglich
Produktdetails
Produktinformationen zu „Axelos: ITIL Practitioner Guidance “
Klappentext zu „Axelos: ITIL Practitioner Guidance “
ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.
Bibliographische Angaben
- Autor: Axelos
- 2016, mit farbigen Abbildungen, Maße: 21,5 x 27,9 cm, Kartoniert (TB), Englisch
- Verlag: The Stationery Office Ltd
- ISBN-10: 0113314876
- ISBN-13: 9780113314874
Sprache:
Englisch
Kommentar zu "Axelos: ITIL Practitioner Guidance"
Schreiben Sie einen Kommentar zu "Axelos: ITIL Practitioner Guidance".
Kommentar verfassen