Outsourcing to India
(Sprache: Englisch)
Introduction to key background information on India, its culture and its history as well as its industry.
Step-by-step guide through the whole outsourcing process.
Guidance from leading managers and industry experts.
Each chapter can be used as a...
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Klappentext zu „Outsourcing to India “
Introduction to key background information on India, its culture and its history as well as its industry.
Step-by-step guide through the whole outsourcing process.
Guidance from leading managers and industry experts.
Each chapter can be used as a primer on a particular subject.
Updated information on companies and the Indian market.
Inhaltsverzeichnis zu „Outsourcing to India “
- Foreword from India by K. Karnik, President of NASSCOM, New Delhi, India- Foreword from Europe by N. Roxburgh, Co-Founder of the National Outsourcing Association, London, UK
- Foreword by M. Ramachandran, Chair of India Business Forum, London, UK
Part 1: Introduction to India:
- First Impressions
- Indian History and Religion
- Contemporary Indian Politics
- Culture and Food
- Domestic Travel
- Security Concerns
Part 2: The Outsourcing Industry in India:
- The Outsourcing Drivers
- The Major Industry Players in India
- Ownership Models and Partnership
- The Major Outsourcing Locations
- Industry Associations and Research Bodies
Part 3: How to Organise the Outsourcing Process:
- Outsourcing Objectives
- Destination India
- Outsourcing Flavours
- Success Criteria
- Vendor Selection
- Legal Contract Arrangement
- Quality and the Service Level Agreement
- Migration and Knowledge Transfer
- Culture and Communication
- Adapt the Organisation
- Employee Transition and Exit Management
- Risk Factors
- Future Potential.
Autoren-Porträt von Mark Kobayashi-Hillary
Mark Kobayashi-Hillary is the Global Research Director of Commonwealth Business Council Technologies, based in London. He is a founding member of the British Computer Society Working Party on Offshore Outsourcing and is researching the subject of business process outsourcing. Mark is a Chartered Information Systems Professional and Master of Business Administration, he has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India.
Bibliographische Angaben
- Autor: Mark Kobayashi-Hillary
- 2. A., 320 Seiten, Maße: 16,5 x 24,3 cm, Gebunden, Englisch
- Verlag: Springer
- ISBN-10: 354023943X
- ISBN-13: 9783540239437
- Erscheinungsdatum: 08.03.2005
Sprache:
Englisch
Rezension zu „Outsourcing to India “
From the reviews of the second edition: "This second edition has been completely revised the publisher claim, with up-to-date information on the latest state of development in the country. ! this book still offers valuable information about the IT-enabled service industries in this continent. The current second edition is a useful text for anyone who is looking to the future for involvement with a country that is already making its mark in IT and offers potentially not only a flourishing market but also growing pool of IT workers." (W. R. Howard, Kybernetes, Vol. 37 (1), 2008)
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