Serviceology for Smart Service System

A new service class scheme for service innovation in Japanese automation industry.-  Design of Service Ecosystem Based on Interactive Design Support in the case of Job-hunting Support Services.- A Method for Supporting Customer Model Construction Using a Topic Model for Public Service Design.- A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes.- A Creed for Service Designers.- Design Support System for Sightseeing Tours.- Service Data Model in Design Support System for Sightseeing Tours.- Design of Localized Science Education Program for Cultivating Inter-generational Community.- How to generate sustainable services?.- A Service Innovation for reducing Food Adulteration problem in Bangladesh.- Challenges to Deploy Service Design in Organizations: Analysis through "Scaling Up" Workshops.- Generalized Service Process Expressed by Context-Free Grammar.- Realization of Mobility as a Service in View of Ambient Intelligence.- Customer Experience in traditional and modern retail formats: Case study of Vietnam.- A combinatorial auction based approach to staff shift scheduling in restaurant business.- Enhancing Kitchen Layout and Training to Improve Management and Employee Satisfaction at a Multiproduct Japanese Cuisine Restaurant.- The efficient provision of culture-sensitive services - a modularization approach.- Nurse Bed Care Activity Analysis for Intelligent Training Service.- An Evolving Service System in Microfinance: A Case Study in BRAC, Bangladesh.- Developing an ad-hoc Questionnaire Model for extracting Consumer behaviour in Service Encounter.- Method of Building Conceptual Preference Model based on Personal Purchase Records for Retail Service improvement.- Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person.- An analysis of key factors of the "Omotenashi-consumption" in restaurants.- Structural Equation Modeling of Purchase Funnel.- Toward Sports training service with