Understanding Emotional Intelligence
Strategies for Boosting Your EQ and Using It in the Workplace
(Sprache: Englisch)
Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, emotional intelligence can improve relationships with vital business...
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Klappentext zu „Understanding Emotional Intelligence “
Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, emotional intelligence can improve relationships with vital business contacts to achieve your desired outcomes, help you perform better at interview and job applications and improve your decision making on a day to day basis.By applying the principles of emotional intelligence to the working environment and describing familiar situations in jargon-free language, Understanding Emotional Intelligence will show you how to negotiate more effectively, develop leadership skills, develop an emotionally aware organisation, use EQ as a management strategy, manage relationships with colleagues and develop your self-confidence.Featuring ten traits of emotionally intelligent people and including advice on social networking and communication, Understanding Emotional Intelligence provides clear and realistic guidance in a common sense way, helping you to make radical changes in the way you approach people, life and work.
Inhaltsverzeichnis zu „Understanding Emotional Intelligence “
Introduction1 Emotional intelligence explained and illustrated
2 Emotional intelligence building blocks
3 Ten character traits of emotionally intelligent people and ten of those who are not
4 Emotions and their impact on work and life
5 Emotional intelligence and the roles people play
6 The evolution of an emotionally intelligent organization
7 Emotional intelligence blind spots
8 Persuasiveness in business
9 Emotional intelligence and 20 business situations you could face
Part A - Business effectiveness
Part B - Personal effectiveness in a business context
10 Emotional intelligence and the personal situations you face
11 The importance of emotional intelligence in the world of social media and mobile communications
12 Measuring your emotional intelligence
Autoren-Porträt von Neilson Kite, Frances Kay
Frances Kay works with organizations in the field of research and corporate development. With many years' work experience covering politics, law and the diplomatic service, she has for many years also worked on covering retirement issues. She is the author of Successful Networking and co-author of Tough Tactics for Tough Times and Understanding Emotional Intelligence.
Bibliographische Angaben
- Autoren: Neilson Kite , Frances Kay
- 242 Seiten, Maße: 14 x 21,6 cm, Taschenbuch, Englisch
- Verlag: Kogan Page
- ISBN-10: 0749458801
- ISBN-13: 9780749458805
- Erscheinungsdatum: 15.12.2011
Sprache:
Englisch
Rezension zu „Understanding Emotional Intelligence “
."..[R]eplete with examples and case studies... a comprehensive source of insight and information... this exploration of emotional intelligence is interesting, enjoyable, and...enlightening." - Robert Moskowitz, New York Journal of Books
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