Benchmarking in the Public and Nonprofit Sectors (PDF)

The first edition of Benchmarking in the Public and Nonprofit
Sectors offered public officials and administrators at all
levels of government a unique and practical guide to identifying
best practices and implementing them in their organizations. Based
on the most current research, this new edition of the best-selling
guide provides an updated, solution-driven methodology for
benchmarking in both the public and nonprofit sectors. Unique in
its focus solely on benchmarking, the authors take a step-by-step
approach to two benchmarking techniques, differentiating between
the two and then providing a new approach to solution-driven
benchmarking that requires less time and fewer resources.

Benchmarking in the Public and Nonprofit Sectors provides
new tools, many updated case studies, and additional examples not
only from government and nonprofit agencies, but also from the
international community. This important resource will help
practitioners implement a quick, proven method as they search for
solutions to their most pressing problems.

Praise for Benchmarking in the Public and Nonprofit
Sectors

"This is an important management tool for government and nonprofit
managers to make their agencies more effective, efficient, and
responsive to their constituencies."

-W. David Patton, director, Center for Public Policy and
Administration, University of Utah