Business Etiquette For Dummies (PDF)

Make no mistake, etiquette is as important in business as it is in
everyday life -- it's also a lot more complicated. From
email and phone communications to personal interviews to adapting
to corporate and international cultural differences, Business
Etiquette For Dummies, 2nd Edition, keeps you on
your best behavior in any business situation.

This friendly, authoritative guide shows you how to develop good
etiquette on the job and navigate today's diverse and complex
business environment with great success. You'll get savvy
tips for dressing the part, making polite conversation, minding
your manners at meetings and meals, behaving at off-site events,
handling ethical dilemmas, and conducting international business.
You'll find out how to behave gracefully during tense
negotiations, improve your communication skills, and overcome all
sorts of work-related challenges. Discover how to:

* Make a great first impression

* Meet and greet with ease

* Be a good company representative

* Practice proper online etiquette

* Adapt to the changing rules of etiquette

* Deal with difficult personalities without losing your cool

* Become a well-mannered traveler

* Develop good relationships with your peers, staff, and
superiors

* Give compliments and offer criticism

* Respect physical, racial, ethnic, and gender differences at
work

* Learn the difference between "casual Friday" and
sloppy Saturday

* Develop cubicle courtesy

* Avoid conversational faux pas

Business etiquette is as important to your success as doing your
job well. Read Business Etiquette For Dummies, 2nd
Edition, and make no mistake.