Conflict Resolution at Work For Dummies (ePub)

Introduction. Part I: Understanding Conflict in the Workplace. Chapter 1: An Overview of Confl ict Resolution at Work. Chapter 2: Understanding What People Bring to Conflict. Chapter 3: Determining How Groups Contribute to Conflict. Chapter 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict. Chapter 5: Knowing When to Address Conflict. Part II: Resolving a Conflict between Two or More of Your Employees. Chapter 6: Developing a Plan and Preparing for a Meeting. Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda. Chapter 8: Negotiating Possible Solutions to a Conflict. Chapter 9: Offering Proposals and Crafting Agreements. Chapter 10: Adapting a Confl ict Meeting for the Entire Team. Chapter 11: Monitoring Agreements and Progress. Part III: Using Additional Resources to Resolve the Conflict. Chapter 12: Keeping a Team Focused During a Conflict. Chapter 13: Determining How Your Company Can Help. Chapter 14: Getting Outside Experts to Facilitate Resolutions. Part IV: Smoothly Handling Conflict When You're One of the People Involved. Chapter 15: Identifying What Both Sides Want. Chapter 16: Asking for a Meeting to Talk about the Conflict. Chapter 17: Sitting Down to Talk Through the Issues. Chapter 18: Tailoring Your Approach to the Organizational Chart. Part V: The Part of Tens. Chapter 19: Ten Things You Can Control When You're in an Unresolved Conflict. Chapter 20: Ten Reasons Managers Give for Not Addressing Conflict. Chapter 21: Ten Pearls of Wisdom from Professional Mediators. Index.

Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.

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