Effects of Social Media on Business Growth (PDF)

Akademische Arbeit aus dem Jahr 2019 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: 1.0, , Sprache: Deutsch, Abstract: Today, due to the spread of globalization and suppression of trade barriers that used to limit foreign competitors, all companies either those offering services or those offering products are in continuous competitions. One strategy used to make sure that a company beats its competitors is through the use of social media in their advertisement. The general objective of this study is to assess the effect of social media to the business development in the company. Specific objectives are: To examine the types of social media used in CIMERWA Ltd, to assess the level of development in CIMERWA Ltd from 2016 to 2018, to find out the relationship between social media and business development within CIMERWA Ltd.

Social media is among the communication channels that companies have adopted and started using in order to improve their performance. Despite widespread diffusion and use of ICT and social media in the society, it is not yet reported how and to what extent the social media have contributed to improvement of organizational performance. Some studies claim that the use of social network sites makes employees happier and therefore more productive, while other studies consider it as a reason for reduced productivity since it can waste time and be addictive. These studies argue that using social networking sites reduces productivity in the workplace looked only on at the time wasted as a result of social networking and ignored the possible indirect benefits such as enhanced job satisfaction, higher organizational commitment, lower absenteeism, higher retention rates, higher innovative behaviour and increased productivity. Therefore, with the aim to fill up the above gaps, the researcher sought to investigates the factors that influence the business development through usage of social media and never have there a study that explicitly tackled the problem and this necessitates conducting of the study. A case study carried out in CIMERWA Ltd period 2016-2018.