Evaluation of the Hospitality Industry and its Social Responsiveness Rating (PDF)

Essay from the year 2020 in the subject Tourism - Hotel Industry / Catering, grade: A, , language: English, abstract: This paper is an evaluation of the hospitality industry and its social responsiveness rating and how this is essential in understanding the industry's history, background, and various sectors. The hospitality industry encompasses businesses that provide services and goods focused on customer satisfaction and leisure needs. These sectors include travel and tourism, food and beverages, lodging, and recreation. The industry's stakeholders, including employees, suppliers, consumers, government, activists, and communities, have their own issues that need to be addressed. Consumers seek value for their money and increasingly demand ethical practices from businesses. Suppliers play a crucial role in providing raw materials to sustain industry activities. The government ensures ethical practices and protects stakeholders. Environmental and political groups advocate for the protection of the environment.

The hospitality industry plays a significant role in social, economic, and political settings. Socially responsible businesses attract consumers and employees by actively contributing to the community's well-being. Eco-friendly initiatives, community service, and charitable contributions are ways in which the industry fulfills its social responsibilities. Economically, the industry generates employment, supports local farmers, and serves as a revenue source for governments. Politically, it advocates for peaceful environments and shapes political climates in countries relying on tourism. Ethics in the hospitality industry guide strategic goals and ensure acceptable conduct at all business levels. Ethical practices promote job and customer satisfaction. Morals and ethics, such as integrity, honesty, and responsibility, govern interactions with stakeholders. Environmental impacts are a concern, as the industry relies on natural resources and contributes to climate change and resource depletion. Green practices, waste management, and environmental conservation efforts are undertaken to mitigate these impacts. Social issues in the hospitality industry include fair employee treatment, customer satisfaction, protection of fauna and flora, and community development. Fair wages and working conditions are essential for employees, and customer satisfaction drives industry success. Environmental stewardship and community engagement are also important social considerations.