Exceptional Service Makes Sense...Business Sense (ePub)

Sally Prescott has a vision that all businesses and services in the UK will deliver exceptional service. In Exceptional Service Makes Sense, Sally takes you through the 4 stages of delivering just that, leaving your customer feeling valued and likely to return.

This practical guide will enable you and your team to:

· Examine all aspects of your customer experience by using the five senses of see, hear, smell, taste and feel.

· Build confidence, especially at times when there may be negative comments or complaints to resolve.

· Objectively assess how you are doing against your own service standards.

· Constantly and consistently upgrade your service delivery, so you and your team confidently deliver exceptional service to all of your customers.

· Create emotional connections with your customers that drive their loyalty and build your reputation.

The aim is for individuals, teams and organisations to create exceptional service experiences for each and every customer. To be clear and confident in their service delivery.

It is a practical guide to be fully prepared for your customers, how to create the emotional connection and make the experience within your business memorable. This creates loyalty and profitable growth.

The exercises and examples will create a process and sustained system for anyone who is serious about embracing customer service. This will lead to confidence and reassurance that your customers are receiving the exceptional experience you and they desire. It will set individuals, teams and organisations up for success.

Imagine having a buzz, energy and focus on your customers that drives your reputation as being reliably exceptional.

Exceptional Service Makes Sense...Business Sense.