Handbook of Improving Performance in the Workplace, Volume 3, Measurement and Evaluation (ePub)

Introduction to Volume Three. Acknowledgements. Part One: Perspectives in Measurement and Evaluation. 1 Measurement, Evaluation, and Research: Feedback for Decision Making (Carl Binder). 2 Measurement and Evaluation in the Workplace (Lori G. Bosteder, Darlene Russ-Eft). 3 Unleashing the Positive Power of Measurement in the Workplace (Dean R. Spitzer). 4 Relating Training and Business Performance: The Case for a Business Evaluation Strategy (William J Tarnacki II, Eileen R. Banchoff). 5 Success Case Methodology in Measurement and Evaluation (Anne M. Apking, Tim Mooney). Part Two: Pillars in Measurement and Evaluation. 6 Needs Assessment: A Lighthouse Beacon (Catherine M. Sleezer, Darlene Russ-Eft). 7 The Impact Evaluation Process (Ingrid J. Guerra-López). 8 Full-Scope Evaluation: Do You "Really Oughta, Wanna" (Joan C. Dessinger, James L. Moseley). 9 How to Use Kirkpatrick's Taxonomy Effectively in the Workplace (Richard B. Pearlstein). 10 Ethical Considerations in Performance Measurement (David L. Solomon). Part Three: Mosaics in Measurement and Evaluation. 11 Performance-Based Evaluation: Tools, Techniques, and Tips (Judith A. Hale). 12 Test Strategies: Verifying Capability to Perform (Peter R. Hybert). 13 The Business of Program Evaluation: ROI (Patti P. Phillips, Jack J. Phillips). 14 Integrated Evaluation: Improving Performance Improvement (Nancy B. Hastings). 15 Using Evaluation Results to Improve Human Performance Technology Projects (Carol K. Diroff). Part Four: Frontiers in Measurement and Evaluation. 16 Understanding Context: Evaluation and Measurement in Non-Profit Sectors (Dale C. Brandenburg). 17 Using New Technology to Create a User-Friendly Evaluation Process (William J. Rothwell, Anita Pane Whiteford). 18 New Kids on the Block: Evaluation in Practice (Debra M. Smith). 19 Expanding Scope of Evaluation in Today's Organizations (Darlene Russ-Eft). 20 The Changing Role of Evaluators and Evaluation (Roger Chevalier). About the Editors. About the

THE EDITORS

James L. Moseley is an associate professor of Instructional Technology at Wayne State University, College of Education. He teaches program evaluation and human performance technology and directs doctoral dissertations. He is co-author of five books, three of which have won ISPI Awards for Excellence in Instructional Communication. He is a frequent contributor to Pfeiffer/Wiley publications including the Pfeiffer Annuals. He has won numerous awards for teaching and mentoring and frequently consults with business, industry, and health care on program evaluation and human performance. His new area of interest focuses on older worker and older learner issues.

Joan Conway Dessinger is a consultant, writer, editor, and an adjunct faculty member in the Wayne State University Instructional Technology program. She founded The Lake Group, a performance improvement consulting firm. She is the co-author of five books, three of which have won ISPI Awards for Excellence in Instructional Communication. She is a contributor to Distance Training and Sustaining Distance Training, both (Jossey-Bass), the Handbook of Human Performance Technology; and the 2007 Pfeiffer Annual (Pfeiffer).

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