How to Say it: Creating Complete Customer Satisfaction (ePub)
Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service
(Sprache: Englisch)
A guide to effectively communicating with customers to create lasting-and repeat-business relationships.
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and...
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and...
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Produktinformationen zu „How to Say it: Creating Complete Customer Satisfaction (ePub)“
A guide to effectively communicating with customers to create lasting-and repeat-business relationships.
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:
- Speak the language of Yes by asking the right questions
- Get referrals through established customers
- Offer value through solutions, satisfaction, and trust
- Anticipate and preempt objections
- Own a problem by owning the solution
Autoren-Porträt von Jack Griffin
Jack Griffin is the author of How to Say It at Work and How to Say It for First-Time Managers. He is a communications expert and consultant to small businesses, entrepreneurs, cultural institutions, and publishers.
Bibliographische Angaben
- Autor: Jack Griffin
- 2013, 272 Seiten, Englisch
- Verlag: Penguin Publishing Group
- ISBN-10: 1101623683
- ISBN-13: 9781101623688
- Erscheinungsdatum: 05.03.2013
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: ePub
- Größe: 0.58 MB
- Mit Kopierschutz
- Vorlesefunktion
Sprache:
Englisch
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