It's All About Service (PDF)
How to Lead Your People to Care for Your Customers
(Sprache: Englisch)
Practical strategies for better customer service based on the
principles
of servant-leadership
Individuals in the workforce and the clients they serve are the
fundamental building blocks of every company in America. Executives
talk about customer...
principles
of servant-leadership
Individuals in the workforce and the clients they serve are the
fundamental building blocks of every company in America. Executives
talk about customer...
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Practical strategies for better customer service based on the
principles
of servant-leadership
Individuals in the workforce and the clients they serve are the
fundamental building blocks of every company in America. Executives
talk about customer service; but their employees are the ones who
make it happen (or not). Author Ray Pelletier reveals the vital
importance of a happy workforce in creating a happy client. By
caring for employees, managers create an environment in which
employees can care for customers. This book shows senior leaders,
managers, and supervisors how to develop a managerial style that
combines teamwork, trust, listening, forethought, and ethics to
nurture a happy workforce and improve customer service. Built on
the foundations of the servant-leadership model, the book offers
effective, easy-to-implement strategies to develop these vital
managerial skills. It's All About Service reveals that leaders who
care for their people create businesses that care for their
clients-and gain an edge over the competition.
principles
of servant-leadership
Individuals in the workforce and the clients they serve are the
fundamental building blocks of every company in America. Executives
talk about customer service; but their employees are the ones who
make it happen (or not). Author Ray Pelletier reveals the vital
importance of a happy workforce in creating a happy client. By
caring for employees, managers create an environment in which
employees can care for customers. This book shows senior leaders,
managers, and supervisors how to develop a managerial style that
combines teamwork, trust, listening, forethought, and ethics to
nurture a happy workforce and improve customer service. Built on
the foundations of the servant-leadership model, the book offers
effective, easy-to-implement strategies to develop these vital
managerial skills. It's All About Service reveals that leaders who
care for their people create businesses that care for their
clients-and gain an edge over the competition.
Inhaltsverzeichnis zu „It's All About Service (PDF)“
Foreword. Acknowledgments. About the Author. Introduction. 1. It's All About Trust. 2. The Power of Vision Crafting. 3. Generating Enthusiasm. 4. No One Whistles a Symphony--It Takes an Orchestra to Play It. 5. Character. 6. Conflict Management. 7. Competition. 8. The Art of Coaching. 9. Listening. 10. Caring. Index.
Autoren-Porträt von Ray Pelletier
RAY PELLETIER, CSP, CPAE, is founder and President of The Pelletier Group, as well as a consultant and professional speaker. His clients include Disney, AT&T, Johnson & Johnson, the Pentagon, the U.S. Air Force, and numerous professional and college sports teams.
Bibliographische Angaben
- Autor: Ray Pelletier
- 2005, 1. Auflage, 256 Seiten, Englisch
- Verlag: John Wiley & Sons
- ISBN-10: 0471735345
- ISBN-13: 9780471735342
- Erscheinungsdatum: 29.04.2005
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
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- Dateiformat: PDF
- Größe: 1.59 MB
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Sprache:
Englisch
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