Keeping Score (PDF)
Using the Right Metrics to Drive World Class Performance
(Sprache: Englisch)
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders,...
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In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.
Autoren-Porträt von Mark Graham Brown
Mark Graham Brown
Bibliographische Angaben
- Autor: Mark Graham Brown
- 2020, 1. Auflage, 224 Seiten, Englisch
- Verlag: Taylor & Francis
- ISBN-10: 1000170268
- ISBN-13: 9781000170269
- Erscheinungsdatum: 06.05.2020
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: PDF
- Größe: 28 MB
- Ohne Kopierschutz
- Vorlesefunktion
Sprache:
Englisch
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