Leading for Growth / J-B US non-Franchise Leadership (PDF)
How Umpqua Bank Got Cool and Created a Culture of Greatness
(Sprache: Englisch)
How any business leader can create an atmosphere of competitiveness
for exceptional growth
When Ray Davis took over the local 40-person South Umpqua Bank
in 1994, many people in the industry poked fun at his insistence
that employees answer the phone...
for exceptional growth
When Ray Davis took over the local 40-person South Umpqua Bank
in 1994, many people in the industry poked fun at his insistence
that employees answer the phone...
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How any business leader can create an atmosphere of competitiveness
for exceptional growth
When Ray Davis took over the local 40-person South Umpqua Bank
in 1994, many people in the industry poked fun at his insistence
that employees answer the phone with a cheery "World's Greatest
Bank." Eleven years, $7 billion in assets, and 128 branches (or "
bank stores" in Umpqua lingo) later, the moniker seems quite apt.
Other banks scratched their heads when Davis sent his tellers to
Ritz-Carlton to learn customer service and were intrigued when he
hired a cutting-edge design firm to completely re-think retail
layout. Now, with a top design award under their belt, a name
change (there never was a North Umpqua bank), and a
completely new definition of the banking business, Umpqua has
become the darling of the entrepreneurial press and a growth
powerhouse. The New York Times calls Umpqua "Starbucks with
tellers."
Ray Davis (Portland, OR), named by U.S. Banker as one of the 25
most influential people in the financial industry in 2005, is
President and CEO of Umpqua Holdings Corporation. Alan Shrader
(Moraga, CA) is an experienced writer and editor of business
books.
for exceptional growth
When Ray Davis took over the local 40-person South Umpqua Bank
in 1994, many people in the industry poked fun at his insistence
that employees answer the phone with a cheery "World's Greatest
Bank." Eleven years, $7 billion in assets, and 128 branches (or "
bank stores" in Umpqua lingo) later, the moniker seems quite apt.
Other banks scratched their heads when Davis sent his tellers to
Ritz-Carlton to learn customer service and were intrigued when he
hired a cutting-edge design firm to completely re-think retail
layout. Now, with a top design award under their belt, a name
change (there never was a North Umpqua bank), and a
completely new definition of the banking business, Umpqua has
become the darling of the entrepreneurial press and a growth
powerhouse. The New York Times calls Umpqua "Starbucks with
tellers."
Ray Davis (Portland, OR), named by U.S. Banker as one of the 25
most influential people in the financial industry in 2005, is
President and CEO of Umpqua Holdings Corporation. Alan Shrader
(Moraga, CA) is an experienced writer and editor of business
books.
Autoren-Porträt von Raymond P. Davis, Alan Shrader
Ray Davis--Ernst & Young's 2004 Regional RetailEntrepreneur of the Year--is a pioneer of change in the
banking industry, revolutionizing how banks look, feel, sound, and
operate. He is the president and CEO of Umpqua Holding Corporation
and has been featured in the Wall Street Journal, the New
York Times, Fast Company, BusinessWeek, Business
2.0, Newsweek, and CNBC. Umpqua was named to Fortune
Magazine's "100 Best Companies to Work For" list in 2007. Ray
lives with his wife, Bobbi, in Portland, Oregon.
Alan Shrader is managing editor of Leader to
Leader and an experienced writer and editor of business
books.
Bibliographische Angaben
- Autoren: Raymond P. Davis , Alan Shrader
- 2007, 1. Auflage, 240 Seiten, Englisch
- Verlag: John Wiley & Sons
- ISBN-10: 0787994812
- ISBN-13: 9780787994815
- Erscheinungsdatum: 20.08.2007
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