Managing Customer Relationships Using Customer Care Techniques (PDF)

Warsaw, he worked in central administration and diplomacy for over 20 years. In the years 1996-2018 he was employed at the Faculty of Management of the Czestochowa University of Technology, in which from 2009 he was the deputy director of the Marketing Institute.

From September 2018 he is a professor at the University of Economics and Humanities in Warsaw. In scientific activity, he deals, among others, with the issues of sustainable development of the word economy and the role of enterprises in this process. He is the author of the concept of a new marketing orientation called "Market orientation of social responsibility" as well as numerous scientific articles, monograph's chapters and peer-reviewed papers.

In September 2013, he became the editor-in-chief of "Przeglad Organizacji/Organization's Review" - one of the world's oldest scientific journals in the discipline of management. In addition, since 2017 he has been the Vice President of the Central Board of the Scientific Society for Organization and Management (TNOiK).

Arnold Pabian (Prof. Dr. Habil., Full Professor) is a specialist in management and marketing. He has published over 300 works, including books, articles and papers in Poland and abroad. Many of these pubications relate to sustainable management and sustainable marketing. He conducts research in Poland and abroad financed from the funds of the Polish Ministry of Science and Higher Education. He has participated in numerous scientific conferences organised in various countries around the world (the USA, Australia, Canada, Japan, Argentina, Mexico, Singapore, the United Arab Emirates, Russia, China and others). In years 2003-2009, he was a member of The Academy of Marketing Science (the USA). He also participated in the works of the Polish Academy of Sciences. For many years he has held various managerial positions in the Polish higher education system. For two terms, (2008-2016), he was the Dean of the Faculty of Management, Czestochowa University of Technology (Poland). Currently, Prof. Arnold Pabian is the Vice-Rector for Management and Marketing at this university. He has been awarded the Golden Cross of Merit by the President of the Republic of Poland for his contribution to the development of science. Furthermore, he has been awarded the Silver Cross of Merit, Medal of National Education, as well as many other medals and prizes.

Barbara Pabian holds a post-doctoral degree (dr habil.) in cultural studies and works as a professor at the Faculty of Management, University of Economics in Katowice in Poland. An author of approximately 90 scientific publications, including books and articles, published in Polish, English and Russian, as well as a textbook for students. A supervisor of many Bachelor's and Master's theses. Since 2008, she has been the Dean of the Faculty of Tourism at the WSHT (School of Graduate Studies in Hospitality Management and Tourism) in Czestochowa, as well as the Head of Post-Graduate Studies. She has been awarded the Medal of National Education. She has also obtained the Award of City of Czestochowa as well as other prizes.