Managing Information Technology (PDF)
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There are two different, interdependent components of IT that are important to a CIO: strategy, which is long-term; and tactical and operational concerns, which are short-term. Based on this distinction and its repercussions, this book clearly separates strategy from day-to-day operations and projects from operations - the two most important functions of a CIO.
It starts by discussing the ideal organization of an IT department and the rationale behind it, and then goes on to debate the most pressing need - managing operations. It also explains some best industry standards and their practical implementation, and discusses project management, again highlighting the differences between the methodologies used in projects and those used in operations. A special chapter is devoted to the cutover of projects into operations, a critical aspect seldom discussed in detail. Other chapters touch on the management of IT portfolios, project governance, as well as agile project methodology, how it differs from the waterfall methodology, and when it is convenient to apply each.
In this second edition, besides a number of corrections and updates throughout the text, chapter 8 on "Agile Project Management" replaces the former chapter 8 completely, and chapter 10 on "IT Security" has been newly introduced as this topic has become more and more important for both management and operations during the last six years.
Taking the fundamental principles of IT service management and best practices in project management, the book offers a single, seamless reference for IT managers and professionals. It is highly practical, explaining how to apply these principles based on the author's extensive experience in industry.
Korina Monoso is Assistant Vice President and Head for IT Operations in Maynilad Water Services, Inc. She has been in the IT industry for 20 years, garnering extensive experiences in IT Operations, Service Delivery, and Project Management. She contributed to Maynilad IT's achievement of various awards and certifications including ISO/IEC 20000-1, making it the very first water company in the Philippines to gain such certification since 2015, SAP Customer Center of Excellence (CCOE) since 2014, SAP CCOE of the Year Nominee in 2016, making it the first Asian company nominee in this global SAP award, also Digital Transformer of the Year Award by IDC in 2017.
- Autoren: Francisco Castillo , Korina Monoso
- 2024, 2nd ed. 2024, 295 Seiten, Englisch
- Verlag: Springer International Publishing
- ISBN-10: 3031390164
- ISBN-13: 9783031390166
- Erscheinungsdatum: 28.03.2024
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- Größe: 15 MB
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