Managing The Professional Service Firm (ePub)

(Sprache: Englisch)

Autor: David H. Maister

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Managing The Professional Service Firm, David H. Maister

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For the first time in paperback, international expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.

Professional firms differ from other business enterprises in two distinct...

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For the first time in paperback, international expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.

Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals.

Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex. Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."

Autoren-Porträt von David H. Maister

David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.

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Bibliographische Angaben

Autor: David H. Maister
2007, 384 Seiten, Englisch
Verlag: Simon + Schuster Inc.
ISBN-10: 1416586369
ISBN-13: 9781416586364
Erscheinungsdatum: 01.11.2007

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Dateiformat: ePub
Größe: 2.35 MB
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