Managing to Change the World (PDF)

List of Tools v CHAPTER 1: THE JOB OF A MANAGER 1 PART 1: MANAGING THE WORK CHAPTER 2: MANAGING SPECIFIC TASKS: BASIC DELEGATION 9 CHAPTER 3: MANAGING BROAD RESPONSIBILITIES: ROLES AND GOALS 33 CHAPTER 4: MANAGING THE "IN-BETWEEN": BUILDING A CULTURE OF EXCELLENCE 59 CHAPTER 5: MANAGING THE DAY-TO-DAY WORK OF YOUR TEAM: STRUCTURES TO BRING IT ALL TOGETHER 67 PART 2: MANAGING THE PEOPLE CHAPTER 6: HIRING SUPERSTARS 81 CHAPTER 7: DEVELOPING PEOPLE 121 CHAPTER 8: RETAINING YOUR BEST 147 CHAPTER 9: ADDRESSING PERFORMANCE PROBLEMS AND LETTING PEOPLE GO 155 PART 3: MANAGING YOURSELF CHAPTER 10: EXERCISING AUTHORITY WITHOUT BEING A WIMP OR A TYRANT 187 CHAPTER 11: MANAGING YOUR TIME AND STAYING ORGANIZED 195 CHAPTER 12: MANAGING UP 215 Conclusion: Personal Qualities of a Great Manager 225 Appendix: Getting Started 227 Acknowledgments 229 About the Authors 231 A Note to Readers 232 About The Management Center 233 FREE Premium Content This book includes premium content that can be accessed from our Web site when you register at www.josseybass.com/go/managingtochangetheworld using the password professional. LIST OF TOOLS Tool 2.1: Delegation Worksheet 27 Tool 2.2: Sample Project Plan 28 Tool 3.1: Sample Goal Development Process 54 Tool 3.2: Sample Success Sheet: Setting Goals 56 Tool 3.3: Sample Organizational Goals 57 Tool 4.1: Sample Statement of Core Values 66 Tool 5.1: Sample Check-In Meeting Agenda 76 Tool 5.2: Sample Check-In Success Sheet 77 Tool 6.1: Sample Job Posting 99 Tool 6.2: Sample Talent List 101 Tool 6.3: Sample Worksheet for Building the Applicant Pool 102 Tool 6.4: Sample Rejection E-Mails 104 Tool 6.5: Sample Job Simulation Exercises 105 Tool 6.6: Sample Interview Preparation E-Mail 107 Tool 6.7: Sample Interview Questions 108 Tool 6.8: Sample Interview Outline 110 Tool 6.9: Sample Reference Check Questions 114 Tool 6.10: Sample Orientation Outline 116 Tool 7.1: Feedback Worksheet 134 Tool 7.2: Sample 2 × 2 Feedback Form 135 Tool 7.3: Sample Completed

Jerry Hauser is co-founder and CEO of The Management Center,
a nonprofit consulting firm. He previously served as COO of Teach
For America where he helped grow the organization from $8 million
to $38 million in annual revenue and from 3,000 to 17,000
applicants annually. Jerry was an associate at McKinsey &
Company and holds a J.D. from Yale Law School and a B.A. from Duke
University. Jerry writes and speaks extensively on nonprofit
management and leadership.

Alison Green writes a weekly column on career and
management for the Money section of U.S. News & World Report's
website. She is also the founder of the popular Ask a Manager
website and blog. Alison was the communications and
publications director for two grassroots advocacy organizations and
spent six years as a staff writer and campaign coordinator for
People for the Ethical Treatment of Animals (PETA). Her writings
have been published in The Washington Post, The New York Times, and
more than 250 other newspapers.

The Management Center Founded in 2006, The Management
Center works with nonprofit senior managers and staff, delivering
intensive one-on-one coaching and training in the fundamentals of
effective management. The Management Center has worked with more
than 50 organizations, including the NAACP, Center for Community
Change, Democracia USA, Media Matters for America, and the New
Organizing Institute.

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