Metrics 2.0 (PDF)
Creating Scorecards for High-Performance Work Teams and Organizations
(Sprache: Englisch)
This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective.
Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for...
Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for...
Leider schon ausverkauft
eBook (pdf)
49.90 €
- Lastschrift, Kreditkarte, Paypal, Rechnung
- Kostenloser tolino webreader
Produktdetails
Produktinformationen zu „Metrics 2.0 (PDF)“
This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective.
Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement.
The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives.
Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement.
The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives.
Autoren-Porträt von Ruth A. Huwe
Ruth A. Huwe is a full-time lecturer in the Department of Management and Organization Studies at the University of Washington, Seattle.
Bibliographische Angaben
- Autor: Ruth A. Huwe
- Altersempfehlung: Ab 7 Jahre
- 2010, 1. Auflage, 368 Seiten, Englisch
- Verlag: Bloomsbury Publishing Inc
- ISBN-10: 0313384576
- ISBN-13: 9780313384578
- Erscheinungsdatum: 15.04.2010
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: PDF
- Größe: 3.38 MB
- Mit Kopierschutz
Sprache:
Englisch
Kopierschutz
Dieses eBook können Sie uneingeschränkt auf allen Geräten der tolino Familie lesen. Zum Lesen auf sonstigen eReadern und am PC benötigen Sie eine Adobe ID.
Kommentar zu "Metrics 2.0"
Schreiben Sie einen Kommentar zu "Metrics 2.0".
Kommentar verfassen