Online Dispute Resolution (ePub)

New Jersey Bar. Currently, her practice deals with high-conflict mediation and arbitration. Her experience in dispute resolution and arbitration is extensive. She has decided over two hundred cases for Net Neutrals. She has conducted hearings and written decisions for arbitration programs for DeMars and Associates Ltd.

Adrian Lawes was educated in Wales and Australia. Adrian worked in market research and publishing in both Australia and the UK before part-founding a company twenty-two years ago that specialises in travel customer satisfaction measurement. It is recognised as a market leader in the UK and Europe, and its reach extends across the globe with our technology in over thirty countries.

Colin Adamson was born in India and educated in Scotland. Colin Adamson is a leading European specialist consultant in customer service, complaint handling, and consumer affairs. He has advised government, public sector organizations, as well as major companies and professional bodies in the UK and abroad, undertaking projects to improve customer service and complaint handling with companies in the EC, Eastern Europe, Australia, and the Far East in the areas of customer response and service quality.

Marc Grainer received a BA from University of Michigan in 1969 and a JD from Harvard Law School in 1972. Since the 1970s, he has managed hundreds of customer-care projects in a wide range of industries throughout the world.

Jo DeMars is president and owner of DeMars & Associates. She develops the vision for her company by utilizing her unique background in consumer education, regulation, and public policy development combined with years of management expertise.

Dr. Pablo Cortés is a senior lecturer at University of Leicester’s School of Law. He is currently on research leave (2014/16) while completing two projects: a European grant to research on online mediation and a Nuffield grant to evaluate consumer ADR schemes in the EU.

Immaculada Barral-Viñals has a law PhD and is professor of private law, University of Barcelona, since 1997. Presently is a Salvador Madariaga fellow at the Ciberjustice laboratory, Centre de Recherche en Droit Public, University of Montréal. She is director of advanced research (AQU)- 2007 and member of Institut de Dret i Tecnologia—Law and Technology Institute—of the Autonomous University of Barcelona (IDT-UAB).

Riikka Koulu (LLM trained on the bench) is a doctoral candidate of procedural law at the University of Helsinki. In her theoretically oriented doctoral dissertation Dispute Resolution and Technology: Revisiting Justification, she focuses on the implications of implementing technology into dispute resolution and enforcement, illustrating how this shift creates the need for new legal interpretations and concepts.

Amy H. Koltz, JD is executive director and mediator for Metro Milwaukee Mediation Services Inc. Ms. Koltz is an adjunct professor at Marquette University Law School. She mediates for the U.S. Bankruptcy Courts of the Eastern and Western Districts of Wisconsin. She is a past chairperson and current member of the Wisconsin State Bar's Dispute Resolution Section Board.

Katherine Newcomer is a member of the New Jersey Bar. Currently, her practice deals with high-conflict mediation and arbitration. Her experience in dispute resolution and arbitration is extensive. She has decided over two hundred cases for Net Neutrals. She has conducted hearings and written decisions for arbitration programs for DeMars and Associates Ltd.

Adrian Lawes was educated in Wales and Australia. Adrian worked in market research and publishing in both Australia and the UK before part-founding a company twenty-two years ago that specialises in travel customer satisfaction measurement. It is recognised as a market leader in the UK and Europe, and its reach extends across the globe with our technology in over thirty countries.

Colin Adamson was born in India and educated in Scotland. Colin Adamson is a leading European specialist consultant in customer service, complaint handling, and consumer affairs. He has advised government, public sector organizations, as well as major companies and professional bodies in the UK and abroad, undertaking projects to improve customer service and complaint handling with companies in the EC, Eastern Europe, Australia, and the Far East in the areas of customer response and service quality.