People-Centric Skills / Wiley Corporate F&A (PDF)

Business Professionals, to be Truly Effective and Advance in
their Careers, Must Master their People-Centric Skills.

People-Centric Skills: Interpersonal and Communication Skills
for Auditors and Business Professionals is a comprehensive
guide to the "soft skills" that make technical professionals more
effective. People-Centric Skills aim to improve all aspects
of personal interactions, relationship development, and
communication. These skills are as essential to success as are
technical capabilities. This is the story of a leading internal
audit department taking that next step to becoming a world-class
audit organization in a fictional company. The foundation of that
next step is developing their People-Centric Skills. The book
demonstrates the impact that interpersonal and communication skills
- whether good or bad - have on an auditor's
effectiveness, job, and career. Readers will be able to empathize
with the characters, and relate to the real-life situations in
which they find themselves. Each chapter features a summary of key
People-Centric points and guidelines that will help readers apply
what they've learned to their own projects and departments.

In a 2013 study sponsored by the Institute of Internal Auditors
("IIA"), the seven key attribute areas identified to be a
successful auditor include relationship building, partnering,
communications, teamwork, diversity, continuous learning and
integrity. Unfortunately, most professionals never obtain these
skills as part of their college degrees, certifications and other
ongoing training. They are left to their own devices when it comes
to developing these talents. The book follows an easy-to-read
fictional narrative to highlight areas for improvement, and uses
common scenarios to illustrate how to apply the lessons.
People-Centric Skills: Interpersonal and Communication Skills
for Auditors and Business Professionals focuses on many of
these critical attributes. Topics include:

* Conflict Management

* Coaching and Mentoring

* Building an Effective Team and Team Dynamics

* Team Leadership

* Partnering and Relationship Building

* Effective Meeting Practices

* Brainstorming and Multivoting

* Assessing Corporate Culture

* Active Listening

* Non-verbal Communications

* Consensus Building

These skills apply not only to internal auditors but also
transfer across a broad range of business professions and
industries, and from professional to personal life. They open
doors, establish effective relationships, improve effectiveness,
and can turn a "no" into a "yes." They are the true differentiator
in advancing a career. For an auditor to be truly effective, great
people skills are one of the most important tools in the box.
People-Centric Skills: Interpersonal and Communication Skills
for Auditors and Business Professionals is a
straightforward guide to getting along, getting what you want in a
constructive manner, and becoming a world-class professional.