Profiles in Performance (ePub)

Foreword. Preface. Acknowledgments. CHAPTER 1 Performance-Directed Culture. Four Levels of Maturity. Six Performance-Directed Culture Criteria. The Maturity Model as an Assessment Tool. CHAPTER 2 Denihan Hospitality Group. 9/11 Rocks the World. A New Era of Growth Begins. An Ownership Change Spawns a Brand-New Company. The Economy Puts the Brakes on Rapid Growth. The Seeds of a Data-Driven Culture Are Planted. New Talent Brings Different Perspectives. Operational and Financial Data Come Together. Widening Cultural Divide? Bringing Everything Together. CHAPTER 3 Cleveland Clinic. Determined to Lead. The Gap between Medical Excellence and Business Performance. Searching for Equilibrium. The Times Are Changing. Time for Change. A New Leader for the 21stCentury. CHAPTER 4 Northern California Public Broadcasting. Can the Same Standards Be Applied to Nonprofits and For-Profits? Setting the Stage for Public Broadcasting in America. San Francisco's Unique Brand of Public Television. Seismic Changes in Public Broadcasting. Money Is Always an Issue. A Growing Desire for Stronger Financial Management. New CFO Shakes Things Up. CHAPTER 5 Mueller Inc. New Owners and a Changing Market Demand a New Focus. Mueller Gets Back on Track. Growth Tests Mueller. The 21stCentury Brings a New Set of Challenges. Formalizing Performance Management at Mueller. An ERP System that Works! Beyond ERP to Business Intelligence. Mueller Refines its Management System. CHAPTER 6 Tying It All Together. It's All about Change. Other Factors to Consider. Applying the Lessons Learned. Index.

Howard Dresner is President of Dresner Advisory Services, LLC, an independent advisory firm, and is a recognized authority in the areas of business intelligence and performance manage-ment. Prior to his new venture, he spent thirteen years at Gartner, where he was a research fellow and lead analyst for business intelligence, and served as chief strategy officer at Hyperion until forming his own consultancy in 2007.

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