The ICT Malaise (PDF)

Name: The ICT Malaise
Brand: Taylor & Francis
SKU: 125159397
Price: 41.70 EUR
Availability: OnlineOnly

A Diagnosis and Cure for the Dysfunctional Information and Communication Technologies Service-Delivery Workflow (Sprache: Englisch)

Autor: Nadine Fruin

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This book leads the reader along that path of critical thinking, reflecting, and contemplating and offers alternative ways for service providers, customers, and suppliers to interact with each other.

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This book leads the reader along that path of critical thinking, reflecting, and contemplating and offers alternative ways for service providers, customers, and suppliers to interact with each other.

Autoren-Porträt von Nadine Fruin

Nadine Fruin is an independent ICT consultant and trainer and works

internationally as owner of Fruin Consultancy & Training, based in

the Netherlands. She holds a Master degree in Organizational Change

Management from the Vrije Universiteit of Amsterdam. She was Master

Trainer Lean IT for ITpreneurs in 2016 and 2017, giving numerous sessions

on behalf of the Lean IT Association in English and Spanish for professionals

worldwide.

She is the creator of the Galileo Service Management Framework, developed

in 2016-2017 for Spaceopal GmbH, which successfully secured the

bid to be the Galileo Service Operator with the European GNSS Agency

as customer. She is a consultant and trainer for Shipley Associates, a company

with international presence which helps and enables companies

worldwide with the preparation of complex bids with training, coaching

or taking over parts of the tender preparation.

Over the past 20 years she has fulfilled a variety of roles such as process

and service manager, trainer, coach, organizational change manager

and business developer in multiple organizations worldwide, covering all

types of private and public institutions on the service provider, supplier

and customer side of business.