The Lean Electronic Health Record (ePub)

Kurt A. Knoth is Vice President, Performance Improvement and Patient Experience at Spectrum Health where he is responsible for all aspects of Process Improvement, Patient Experience, Patient Family Advisory Councils (PFACS) and Sustainability for Spectrum Health's 12 Hospitals, 1,400 provider Medical Group and our health plan, Priority Health. Kurt functions as a part of the Spectrum Health executive leadership team to shape and reinforce the culture of improvement, vision, prioritize goals/objectives, and establishes the direction of process improvement system-wide to ensure the highest standards are met through the eyes of our patients and members. He is also responsible for building alignment between all organizations on the prioritization of projects which strengthen and transform our model of care.

Spectrum's vision is to be the Leader in Health by 2020. By applying the principals of the Toyota Production System to our clinical and administrative processes, we our driving world class improvement in safety, quality, cost and access. By including our customers (patients and families) in our improvement work, we are also driving world class improvements in our Patient Experience.

Susan Snedaker is an experienced IT professional specializing in infrastructure strategy and infrastructure services. As Director of IT Infrastructure & Operations at Tucson Medical Center, a HIMSS Stage 7 Certified and Most Wired Hospital, her team delivers high availability infrastructure technology and solutions for a complex and integrated hospital environment.

Ms. Snedaker is the author of six technical books on Windows Server technologies and IT project management and business continuity/disaster recovery. Second Edition of Business Continuity and Disaster Recovery for IT Professionals (Elsevier, October 2013) with Chris Rima provides an updated roadmap for creating BC & DR plans for organizations of all sizes. She is also the author of the forthcoming book, Leading Healthcare IT: Managing to Succeed (CRC Press, 2016).

Her areas of expertise include: IT infrastructure services, technology and operations; venture capital, investor, start up due diligence; strategic business planning; disaster recovery planning, business continuity strategies; enterprise architecture and strategic technical planning; healthcare IT including medical equipment management, systems integration, business case development/ROI, project management, technology implementation, leadership and change management.