The New Edge in Knowledge (PDF)

Foreword. Preface. Acknowledgments. Chapter 1: Positioning Knowledge Management for the Future. What Is Knowledge Management? KM in a New Context. Primary Directives. Showcasing KM Leaders. Closing Comments. Notes. Chapter 2: A Call to Action. Determine the Value Proposition. Identify Critical Knowledge. Locate Your Critical Knowledge. How Knowledge Should Flow. Getting Buy-In. Closing Comments. Chapter 3: Knowledge Management Strategy and Business Case. A Framework for KM Strategy Development. The Business Case for KM. Closing Comments. Note. Chapter 4: Selecting and Designing Knowledge Management Approaches. A Portfolio of Approaches. Selecting KM Approaches. Designing a KM Approach. What Can Go Wrong. Portfolio Example: Retaining Critical Knowledge. Closing Comments. Chapter 5: Proven Knowledge Management Approaches. Communities of Practice. Lessons Learned. Transfer of Best Practices. Closing Comments. Note. Chapter 6: Emerging Knowledge Management Approaches. The Promise of Social Computing. Revealing New Facets of Information. The New Generation of Self-Service: The Digital Hub. The Digital Hub at Work. Challenges and Change Management. Our Recommendations. Case Examples. Closing Comments. Note. Chapter 7: Working Social Networking. Guidelines for Enterprise Social Networking. Closing Comments. Notes. Chapter 8: Governance, Roles, and Funding. Governance Group. KM Core Group. KM Design Teams. Investing in KM. Balancing Corporate and Business-Unit Funding. Closing Comments. Chapter 9: Building a Knowledge-Sharing Culture. Lead by Example. Brand Aggressively. Make KM Fun. Closing Comments. Chapter 10: Measuring the Impact of Knowledge Management. A Portfolio of Measures. Measuring across the Levels of Maturity. The Power of Analytics. A KM Measurement System. Closing Comments. Chapter 11: Make Best Practices Your Practices. Above and in the Flow. Other Principles. So What Do You Do Monday Morning? Appendix: Case Studies. ConocoPhillips. Fluor. IBM. MITRE.

DR. CARLA O'DELL, one of the world's leading experts in KM, is president of APQC. She is the coauthor of numerous books and writes frequently for leading journals and magazines, as well as APQC's KM portal (www.apqc.org/km), and is a sought-after keynote speaker.

CINDY HUBERT is the executive director of APQC's delivery services. Over the past fifteen years, Hubert and her team have worked with more than 450 organizations using APQC's proven KM methodologies. She writes frequently for leading journals and magazines and is consistently among the highest-rated speakers at internal and external conferences.

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