The Res Book: Confessions of a Frustrated Airline Reservations Agent (ePub)

In 1991 I left a fifteen-year career in the travel industry which spanned twenty years of my life. During that time I held every position imaginable in a travel agency, taught travel school to would-be travel agents, poured over maps of Africa planning safaris with extension trips to the Middle East, took calls from passengers and travel agents as an airline reservation agent, planned European vacations for passengers traveling on a charter airline and became the onsite scapegoat for the most disastrous medical convention ever planned.

This somewhat broad field of expertise has produced some memorable stories and comments collected over the years. This book is a result of these memories, frustrating, tragic and unbelievable though they may be. I assure you that everything reported here (with the exception of Part Five) actually did happen, was said to me, or was said to a fellow employee at the time. Actually a LOT of Part Five really was said, though few of us would admit it!

You will find names of airlines long-since merged, bankrupted or dissolved. I had thought of changing the names and updating the comments, but instead have preferred to let them stay as originally written as somewhat of a tribute or memory of aviation history.

I hope you enjoy my experiences. May they now provide for you the humor which was sorely lacking at the time!