Universal Service Desk (USD) (PDF)
Implementing, controlling and improving service delivery
(Sprache: Englisch)
A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and...
Leider schon ausverkauft
eBook (pdf)
55.00 €
- Lastschrift, Kreditkarte, Paypal, Rechnung
- Kostenloser tolino webreader
Produktdetails
Produktinformationen zu „Universal Service Desk (USD) (PDF)“
A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation.The Universal Service Desk (USD) - Implementing, controlling and improving service deliverydefines what a USD is, why it is valuable to an organisation and how to build and implement one. This practical guide gives advice about:The use of software tools;Service sites;Self-service;Call centre functionality;Account management;Processes between the USD and back office;Quality management;Competence management;Capabilities; andThe service catalogue.It also discusses the evolution of the USD as part of integrated workplace management.This book is ideal for those working in service management and the service desk industry, from managers to employees, and can also be used by students to understand all the components that relate to a USD.Understand the essentials of any USD - buy this book today!
Bibliographische Angaben
- Autor: Brian Johnson
- 2020, 244 Seiten, Englisch
- Verlag: IT Governance Publishing
- ISBN-10: 1787781496
- ISBN-13: 9781787781498
- Erscheinungsdatum: 28.05.2020
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: PDF
- Größe: 7.34 MB
- Mit Kopierschutz
- Vorlesefunktion
Sprache:
Englisch
Kopierschutz
Dieses eBook können Sie uneingeschränkt auf allen Geräten der tolino Familie lesen. Zum Lesen auf sonstigen eReadern und am PC benötigen Sie eine Adobe ID.
Family Sharing
eBooks und Audiobooks (Hörbuch-Downloads) mit der Familie teilen und gemeinsam genießen. Mehr Infos hier.
Kommentar zu "Universal Service Desk (USD)"
Schreiben Sie einen Kommentar zu "Universal Service Desk (USD)".
Kommentar verfassen