You Can't Make This Ship Up (ePub)

Name: You Can't Make This Ship Up
Brand: Koehler Books
SKU: 140269762
Price: 5.20 EUR
Availability: OnlineOnly

Business Strategies, Life Lessons, and True Stories from Forty Years at Sea (Sprache: Englisch)

Autor: Paul Rutter

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You Can't Make This Ship Up, Paul Rutter

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How would you manage and grow your business if you had to live with your team and clients? Paul Rutter is a customer-experience expert and has survived three decades of life at sea as a cruise director for the largest ships in the world. In You Can't Make This Ship Up, he recounts the hilarity of life on the high seas and the lessons he learned along the way. These lessons and life-defining moments are the perfect guide for sea and land-based businesses to thrive in a culture based around exceptional customer service.

Autoren-Porträt von Paul Rutter

Paul has managed and guided some of the largest and most luxurious cruise ships in the world, taking him to speak on stages all over the globe where living with his customers, clients, and co-workers was a way of life. His time on the high seas has taught him that approaching customer service with the intent to exceed his customer's expectations, rather than just meet them, higher levels of customer satisfaction, retention, loyalty, and repeat business can be experienced.

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Bibliographische Angaben

Autor: Paul Rutter
2021, 1. Auflage, 174 Seiten, Englisch
Verlag: Koehler Books
ISBN-10: 1646634462
ISBN-13: 9781646634460
Erscheinungsdatum: 31.10.2021

Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.

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Dateiformat: ePub
Größe: 1.07 MB
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Sprache:

Englisch

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