Complex Engineering Service Systems

1. Service Enterprise Transformation.- 2. Enterprise Imaging: Visualising the Scope and Dependencies of Complex Service Enterprises.- 3. Complexity Management.- 4. Towards Understanding the Value of the Client's Aspirations and Fears in Complex, Long-term Service Contracts.- 5. Redefining Organisational Capability for Value Co-creation in Complex Engineering Service Systems.- 6. Service Uncertainty and Cost for Product Service Systems (PSS).- 7. Incentives and Contracting for Availability: Procuring Complex Performance (PCP).- 8. Behaviour Transformation: An Examination of Relational Governance in Complex Engineering Service.- 9. A Framework for Service Information Requirements.- 10. Investigating the Role of Information on Service Strategies Using Discrete Event Simulation.- 11. A Blueprint for Engineering Service Definition.- 12. Contracting for Availability and Capability in the Defence Environment.- 13. Enabling Support Solutions in the Defence Environment.- 14. Modelling Techniques to Support the Adoption of Predictive Maintenance.- 15. Component Level Replacements: Estimating Remaining Useful Life.- 16. Scheduling Asset Maintenance and Technology Insertions.- 17. Simulation Based Process Design Methods for Maintenance Planning.- 18. Integrated Approach to Maintenance and Capability Enhancement.- 19. Mapping Platform Transformations.- 20. Service Thinking in Design of Complex Sustainment Solutions.- 21. Towards Integrative Modelling of Service Systems.

Irene Ng is the founder and Director of the Centre for Service Research and Professor of Marketing Science at the University of Exeter Business School. She was a business practitioner for more than 10 years before switching to an academic career. Her research focuses on the pricing and revenue management of services, value-based service innovation, service capacity and B2B service contracts. She works on value-based projects and advises organisations such as BAE Systems, MBDA and the UK National Health Service, Selex Galileo, Generali, Rolls Royce, Lloyds Cardnet and BT. She has published in numerous international journals and is also the author of the book The Pricing & Revenue Management of Services: A Strategic Approach.

Glenn Parry received his PhD from the University of Cambridge. Since then he has worked as Strategy Consultant for L.E.K. Consulting LLP and as Senior Research Fellow at the University of Bath School of Management, where the main subjects of his research were the automotive, aerospace and construction industries. He is co-editor of Build To Order: The Road to the 5-Day Car, published by Springer. He is now Principal Lecturer at Bristol Business School, which is part of the University of the West of England.

Peter Wild is a senior research associate in the Psychology and Communication Technology Lab, Department of Psychology, at the University of Northumbria. He holds an MSc in Human Computer Interaction from the University of London and is a postdoc research associate at Cambridge University's Institute for Manufacturing. He has also been a visiting research associate at the university's Engineering Design Centre and at the University of Bath's Innovative Design and Manufacturing Research Centre. He has contributed several papers to conferences and workshops, and has contributed a chapter to the forthcoming book Service Science Reference, edited by Claudio Pinhanez and Wendy Murphy.

Duncan McFarlane is Professor of Service and