Dealing with Difficult People
Fast, Effective Strategies for Handling Problem People
(Sprache: Englisch)
Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
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Produktinformationen zu „Dealing with Difficult People “
Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
Klappentext zu „Dealing with Difficult People “
Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
Inhaltsverzeichnis zu „Dealing with Difficult People “
Chapter - 01: A short course in human relations; Chapter - 02: The seven classic difficult types; Chapter - 03: Dealing with difficult bosses; Chapter - 04: Dealing with difficult colleagues; Chapter - 05: Dealing with difficult staff; Chapter - 06: Massaging the egotists; Chapter - 07: Handling aggressive people; Chapter - 08: Deaing with laziness; Chapter - 09: Beating the bullies at their own game; Chapter - 10: Moaners, groaners and critics; Chapter - 11: Perfectionists can be a pain; Chapter - 12: Manipulating the manipulators; Chapter - 13: Morale, attitude and how was it for you; Chapter - 14: Fault-finders and nit-pickers; Chapter - 15: Gossip - A bush fire you can do without; Chapter - 16: The customer is always right - really?; Chapter - 17: Complaints: we love them; Chapter - 18: e-difficut@yourplace; Chapter - 19: Social networking; Chapter - 20: If things don't change they'll stay the same; Chapter - 21: A fast-track guide to conflict and how to handle it; Chapter - 22: And, finally, finally.
Autoren-Porträt von Roy Lilley
Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for The Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals. He is based in Surrey, UK.
Bibliographische Angaben
- Autor: Roy Lilley
- 2022, 5. Auflage, 184 Seiten, Maße: 13,5 x 21,2 cm, Kartoniert (TB), Englisch
- Verlag: Kogan Page
- ISBN-10: 1398606154
- ISBN-13: 9781398606159
- Erscheinungsdatum: 26.07.2022
Sprache:
Englisch
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