Diversity and Inclusion Matters

Beyond Your Control 109 Managing Expectations 112 10. When to Get CEO Involvement 115 What Friends Do 115 Setting CEO Expectations 117 When to Involve the CEO 118 Connecting CEO and Leadership Commitment to Diversity 121 How to Get CEO Commitment 123 11. Employee Resource Groups 125 Check Your Bias 125 Employee Resource Groups 127 Define ERG Membership 128 Setting Boundaries for ERGs 130 Establish Communication Guidelines 132 Managing ERG Fundraisers 133 Let ERGs Fail 134 The How: Suggested Rules and Structures for ERGs 135 12. DE&I Committees 143 Focus on the Right Things 143 Why DE&I Committees Fail 145 What Happens When Companies Start with a DE&I Committee 147 Three Simple Rules for a Better DE&I Committee 148 13. Using DE&I Training to Make Organizational Change 153 Trees Just Don't Happen 153 Diversity Training: Episode versus Series 155 DE&I Training as a Response to an Episode 156 DE&I Training as a Series of Ongoing Trainings 157 CAPE and DE&I Trainings 158 The Two Types of DE&I Trainings 159 Unconscious Bias 159 The ADKAR Model 161 14. Inclusion Practices 167 Don't Ask Me to Organize the Davids 167 How to Measure Inclusion 169 How the CAPE Inclusion Tracker Works 171 The Fair Pay Solution 174 15. Your Mental Health 177 A Day at the Pool 177 Mental Health for You and Your Colleagues 180 Part Three Things I Wish I Had Known 185 16. Top Challenges for DE&I Professionals 187 Voices Telling You What You Can't Do 187 The Myth That Diversity Lowers Quality 189 A Hire from an Underrepresented Group Is Not Performing 190 Chain of Command 190 Your Positional Authority 192 Staffing and Budget 193 Diversity Committees 194 Working with Other Departments 195 Efficacy of Résumé Redacting 196 Belonging versus Inclusion 197 Allies 199 Making the Implicit Explicit 199 Bridging the Gap Between Intent and Impact 200 Validating the Experiences of Others 201 17. Jason-isms 203 The Gift of Time 203 The Jason-isms 205 Conclusion 209 Acknowledgments 211 About the Author 213 Index 215