From Impossible to Inevitable

Creation Rate: Your #1 Leading Metric 114 The 15/85 Rule: Early Adopters and Mainstream Buyers 116 Why You're Underestimating Customer Lifetime Value 119 Part III Make Sales Scalable 9 Learn from Our Mistakes 123 Growth Creates More Problems Than It Solves--But They Are Better Problems 123 Top 12 Mistakes in Building Sales Teams 124 Advice from the VP Sales behind LinkedIn and EchoSign 126 10 Specialization: Your #1 Sales Multiplier 129 Why Salespeople Shouldn't Prospect 129 Case Study: How Clio Restructured Sales in Three Months 132 Can You Be Too Small, or Too Big, to Specialize? 134 Specialization: Two Common Objections 136 Specialization Snapshot at Acquia 137 11 Sales Leaders 139 The #1 Mis-Hire Is the VP/Head of Sales 139 The Right VP Sales for Your Stage 140 Ten Favorite Interview Questions 143 12 Hiring Best Practices for Sales 146 If You're a Startup: Four Phases of Hiring Your First Sales Team 146 Simple Hiring Tricks 149 When Doing Something New, Start with Two 150 The $100 Million HubSpot Sales Machine: Recruiting and Coaching Essentials 152 Case Study: How to Cut Down on Wasted Interviewing 154 13 Scaling the Sales Team 157 If You're Churning More Than 10% of Your Salespeople, They Aren't the Problem 157 Three Ways to Cut Churn and Increase Sales Motivation While You Scale 160 Advice to CEOs: Put Nonsales Leaders on Variable Comp Plans, Too 164 Are Your Enterprise Deals Taking Forever? 166 Five Key Sales Metrics (with a Twist) 168 14 For Startups Only 171 Every Tech Company Should Offer Services 171 What Jason Invests In, and Do You Need to Raise Money to Scale? 173 What the Headcount of a 100-Person SaaS Company Looks Like 176 Part IV Double Your Deal Size 15 Deal Size Math 182 You Need 50 Million Users to Make Freemium Work 182 Small Deals Get You Started, Big Deals Drive Growth 184 16 Not Too Big, Not Too Small 188 When You Can't Turn Small Deals into Big Ones 188 If You Have Customers of All Sizes 189 17 Going Upmarket 194 If You Don't Want Salespeople . . . 194 Add Another Top Pricing Tier 196 Pricing Is Always a Pain 199 Going Fortune 1000 202 Part V Do the Time 18 Embrace Frustration 209 Are You Sure You're Ready for This? 209 Everyone Has a Year of Hell 215 Comfort Is the Enemy of Growth 217 Motivation: How Aaron Reached Escape Velocity 219 19 Success Isn't a Straight Line 220 The Anxiety Economy and Entrepreneur Depression 220 Mark Suster's Question: "Should a Person Learn or Earn?" 224 When a Straight Line Isn't the Shortest Path to Success 228 Change Your World, Not the World 230 Part VI Embrace Employee Ownership 20 A Reality Check 234 Dear Executives (From an Employee) 234 Dear Employee (From the Executives) 235 P.S.: "Dear Senior Executives, Don't Get Left Behind" (From the CEO and Board) 237 Are Your People Renting or Owning? 238 21 For Executives: Create Functional Ownership 243 A Simple Survey 243 "No Surprises" 245 Functional Ownership 248 Case Study: How a Struggling Team Turned into a Self-Managing Success 255 To Turn Things Around 256 22 Taking Ownership to the Next Level 259 Financial Ownership 259 Move People Around 260 The Four Types of Employees 262 Part VII Define Your Destiny 23 Are You Abdicating Your Opportunity? 268 Your Opportunity Is Bigger Than You Realize 268 How to Expand Your Opportunity at Work 270 You Need Some Humdrum Passions 272 Your Company Isn't Your Mommy or Daddy 276 Forcing Functions: How to Motivate Yourself to Do Things You Don't Feel Like Doing 277 Sales Is a Life Skill 282 Sales Is a Multistep Process 285 24 Combining Money and Meaning 289 Meaning Gone Wrong 289 What's Your Unique Genius? 291 Ignoring Real Life Doesn't Make It Go Away 295 Aaron, How the Hell Do You Juggle 10 Kids and Work? 297 A Thank You . . . 303 About the Authors 304 Index 305