Information Services Management Series / Total Quality Management in Information Services
(Sprache: Englisch)
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Produktinformationen zu „Information Services Management Series / Total Quality Management in Information Services “
Inhaltsverzeichnis zu „Information Services Management Series / Total Quality Management in Information Services “
Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index
Bibliographische Angaben
- Autor: Guy St. Clair
- 1997, XXV, 261 Seiten, Maße: 15,5 x 23 cm, Gebunden, Englisch
- Verlag: De Gruyter Saur
- ISBN-10: 3598243685
- ISBN-13: 9783598243684
Sprache:
Englisch
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