Interaction Design

What's Inside xix 1 What Is Interaction Design? 1 1.1 Introduction 1 1.2 Good and Poor Design 3 1.3 Switching to Digital 6 1.4 What to Design 8 1.5 What Is Interaction Design? 10 1.6 People-Centered Design 14 1.7 Understanding People 16 1.8 Accessibility and Inclusiveness 17 1.9 Usability and User Experience Goals 20 Further Reading 32 Interview with Harry Brignull 34 2 The Process of Interaction Design 37 2.1 Introduction 37 2.2 What Is Involved in Interaction Design? 38 2.3 Some Practical Issues 55 Further Reading 66 3 Conceptualizing Interaction 69 3.1 Introduction 69 3.2 Conceptualizing Interaction 72 3.3 Conceptual Models 75 3.4 Interface Metaphors 79 3.5 Interaction Types 81 3.6 Paradigms, Visions, Challenges, Theories, Models, and Frameworks 89 Further Reading 96 Interview with Albrecht Schmidt 97 4 Cognitive Aspects 101 4.1 Introduction 101 4.2 What Is Cognition? 102 4.3 Cognitive Frameworks 124 Further Reading 134 5 Social Interaction 135 5.1 Introduction 135 5.2 Being Social 136 5.3 Face-to-Face Conversations 141 5.4 Remote Collaboration and Communication 147 5.5 Co-Presence 159 5.6 Social Games 165 Further Reading 169 6 Emotional Interaction 171 6.1 Introduction 171 6.2 Emotions and Behavior 172 6.3 Expressive Interfaces: Aesthetic or Annoying? 180 6.4 Affective Computing and Emotional AI 184 6.5 Persuasive Technologies and Behavioral Change 189 6.6 Anthropomorphism 192 Further Reading 196 7 Interfaces 199 7.1 Introduction 199 7.2 Interface Types 200 7.3 Natural User Interfaces and Beyond 266 7.4 Which Interface? 267 Further Reading 269 Interview with Leah Buechley 271 8 Data Gathering 273 8.1 Introduction 273 8.2 Six Key Issues 274 8.3 Capturing Data 281 8.4 Interviews 284 8.5 Questionnaires 294 8.6 Observation 302 8.7 Putting the Techniques to Work 315 Further Reading 322 9 Data Analysis, Interpretation, and Presentation 325 9.1 Introduction 325 9.2 Quantitative and Qualitative 327 9.3 Basic Quantitative Analysis 330 9.4 Basic Qualitative Analysis 340

Yvonne Rogers is the Director of the Interaction Centre at University College London as well as a Professor of Interaction Design. Helen Sharp is Professor of Software Engineering at the Open University, UK. Jennifer Preece is Professor and Dean Emerita in the College of Information, Maryland's iSchool - at the University of Maryland.