Managing Successful Teams

Preface

1 Setting the scene
Introduction
Big picture
The pros and cons of teamwork
What support do teams need from the top?

2 Back to basics - the fundamentals of working in teams
Introduction
What is and what isn't a team
'Team' defined
Different types of teams
Stages of team development
Structuring the teams
Two critical roles
Why do teams sometimes not work?
The characteristics of a well-functioning team

3 Setting up a new team
Introduction
A 12-step guide for setting up a new team
How to balance the team

4 Managing the team once formed - motivation and performance management
Introduction
The art of motivation
Why is motivation so important
A fundamental principle of motivation
Managing performance
Reviewing and evaluating performance
Rewards

5 Managing the team once formed - communication, meetings, influencing and projects
Introduction
Your role as a communication messenger
Running meetings
Getting what you need and want from others - being an influencer
Managing a project

6 Taking over as manager of an established team
Introduction
In what circumstances are you taking over the team?
You relationship with the team and stakeholders
Timelines for progress
Problem busting

7 Problems in the team
Introduction
Work-based problems
People problems

8 Leading the virtual team
Introduction
The benefits and implications of working remotely
Technology to enable remote working
Working with others in a virtual team
Getting the foundation stones right to make the team work
Tackling problems in virtual teams
The virtual world of the future - the rise of the neo-nomad

9 The future for teams

Reference and recommended reading

Pat Wellington is an internationally recognized management consultant. She has had assignments with many global organizations such as Canon and Coca-Cola; she was the keynote speaker at international conferences in Dubai, Singapore, Malaysia, and Indonesia. She also authored Effective Customer Care (Kogan Page).