Quality Decision Management -The Heart of Effective Futures-Oriented Management

Preamble - Decisions as the Lifeblood of Management and Progress; Preface; 1. INTRODUCTION: 1.1 Basic Concepts of Decision-Based Management; 1.2 Which Direction the Organization; 1.3 Changing Role of Management in the Information Age; 1.4 Organizational Needs; 1.5 Organizing to Reduce Transactional Time and Cost; 1.6 Integrating Customer-driven Choices into Timely and Effective Decisions; 2. ORGANIZING FOR EFFECTIVE MANAGEMENT IN THE POST INDUSTRIAL AGE: 2.1 Evolution of Management Organizations; 2.2 Changes in Management Requirements; 2.2.1 Futures Oriented Management; 2.2.2 Importance of Values in Well Functioning Organizations; 2.3 Understanding Organizations; 2.3.1 Person and Client Orientation of Organizations; 2.3.2 Organizational Design; 2.3.3 Transfer of Information between Decision-Makers; 2.3.4 Value Creation by Organizations; 2.3.5 Putting Meaning into Jobs; 3 DECIDING AMONG CHAOS: 3.1 The New Decision Environment; 3.2 The New Role of Technology in Decision Making; 3.2.1 Time as Productivity Enhancer; 3.2.2 Worker Feedback; 3.3 Changing Communication Needs; 3.3.1 Evaluation and Filtering Information; 3.4 The Internet Revolution of Management; 3.4.1 Intranet to Communicate Efficiently; 3.5 Organizing Decisions in the New Technological Environment; 3.5.1 Intra- and Internet Communications; 3.5.2 The New Wireless World; 3.6 Customer Relations Management (CRM); 3.7 Boundary-less Organizations; 4. DECISION DYNAMICS: 4.1 Designing Organizations; 4.2 Visioneering; 4.3 Organizational Culture; 4.4 Loyalty Factors; 4.5 The Personality of Decisions; 5. ORGANIZATIONAL EFFECTIVENESS AND PERFORMANCE: 5.1 Measures of Organizational Effectiveness; 5.2 Economic Performance of Organizations; 5.3 Impact of Decision Specialization; 5.4 Leadership in Decision Based Organizations; 5.5 Autonomy and Effectiveness; 5.5.1 Organizational Politics; 5.5.2 Pride and Belonging; 5.5.3 Training, Retraining, and Cross-functionalUnderstanding; 6. ORGANIZATIONAL CONTROL SYSTEMS: 6.1 Why

Ernst G. Frankel has a B.Sc. and M.Sc. in Mechanical Engineering, Ph.D. in Transport Economics, an MBA in Systems Management, and a DBA in Operations Research. He has been a member of the MIT engineering and management faculty from 1962 to his retirement in 1996. He has extensive management experience and served as Technical Director of Litton Industries, Director of Engineering of Sealand Corp., Operations Advisor for the Port of Singapore, Advisory Board member of the Panama Canal Authority, director of several major shipping and logistics companies, Chairman of American President Lines, Director of Operations of Pascagoula Shipyards, Advisor to Hyundai Heavy Industries (Korea), Advisor to Mitsui Shipbuilding and Engineering (Japan), and numerous other industrial firms. He has published 18 books and over 240 refereed journal articles or papers.