The Handbook of Global Outsourcing and Offshoring

Part I: Making a Sourcing Decision



 

1               Overview of the Global Sourcing Marketplace

 

2               Sourcing Models

 

3               Country Attractiveness for Sourcing

 

4.              The Attractiveness of Western Countries for Outsourcing Services and Backsourcing

 

Part II: Building Sourcing Competencies

 

5              Supplier Configurations and Capabilities

 

6               Supplier Selection, Retained Management Capabilities, and Legal Issues

 

7               Leveraging Knowledge and Expertise

 

Part III: Managing Sourcing Relationships

 8              The IT Outsourcing Life Cycle and the Transition Phase



 

9            Governance of Outsourcing Relationships

 

10            Managing Globally Distributed Teams

 

11            Captive and shared service centres

 

12            Innovation Through Outsourcing

 

13           Sourcing at the age of Intelligent Automation     

Ilan Oshri is the Director of the Centre of Digital Enterprise and a Professor of Information Systems at the University of Auckland Business School, New Zealand. Ilan's research interests revolve around sourcing, digital, work and innovation in business services. Ilan's work was published in numerous journals including MIS Quarterly, Journal of MIS, Journal of the Association of Information Systems, Journal of Strategic Information Systems, Journal of Information Technology, The Wall Street Journal and others. Ilan has published 22 books and dozens of industry reports and teaching cases on global sourcing, digital transformations and emerging technologies.

He is the co-founder and President of the Association for Information Systems (AIS) Special Interest Group on Advances in Sourcing and the European and Chinese Global Sourcing Workshop. Ilan is currently serving as Senior Editor for the Journal of Information Technology.


 

Julia Kotlarsky is a Professor of Information Systems at the University of Auckland Business School, New Zealand. She holds a PhD from Rotterdam School of Management, Erasmus University (Netherlands). Julia's research interests revolve around technology sourcing and digital innovation in knowledge-intensive business services, digital sustainability and more recently, studying interface between artificial intelligence technologies and humans, focusing on data issues and digital transformation. Julia has published 17 books and has written extensively about these topics in both managerial and academic journals including MIS Quarterly, Journal of MIS, Journal of Strategic Information Systems, Journal of Information Technology and Wall Street Journal.