Think Human
The Customer Experience Revolution in the Digital Age
(Sprache: Englisch)
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Produktdetails
Produktinformationen zu „Think Human “
Inhaltsverzeichnis zu „Think Human “
Chapter - 00: Introduction; Section - ONE: A digital coup d'état - the customer becomes the new master of commerce; Chapter - 01: Before the digital revolution - the pre-customer era; Chapter - 02: The customer's copernican revolution; Chapter - 03: The customer's subjectivity is the number one concern for brands; Section - TWO: How to win the battle for customers; Chapter - 04: Customer experience - the new brand compass; Chapter - 05: The keys to a successful customer journey; Chapter - 06: What can you do ? a toolbox to manage customer relationships; Chapter - 07: Conclusion;
Autoren-Porträt von Olivier Duha
Olivier Duha is the CEO and co-founder of Webhelp, a leading global provider of IT solutions and customer experience management services. Prior to founding Webhelp, he worked Bain & Company and served on the advisory council on strategy and mergers and acquisitions for LEK Consulting. He also served as President and Vice President of CroissancePlus from 2009 to 2013. Based in Brussels, Belgium, he is a member of the Mouvement des Entreprises de France (MEDEF), France's largest employer's federation.
Bibliographische Angaben
- Autor: Olivier Duha
- 2024, XI, 206 Seiten, Maße: 15,4 x 23,1 cm, Kartoniert (TB), Englisch
- Verlag: Kogan Page
- ISBN-10: 1398614521
- ISBN-13: 9781398614529
- Erscheinungsdatum: 03.01.2024
Sprache:
Englisch
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