Assertiveness (PDF)

Suzanne Potts is a motivational speaker and an expert in assertiveness, who specialises in keynote speaking for industry conferences, corporate events and charity forums. Her passion for spreading assertiveness and negotiation skills into cultures, industries and countries has taken her to the war-torn territories of the former Yugoslavia, the military culture of Pakistan, Belarus and other communist style Republics. In the UK, she works within all industry sectors including retail, banking, pharmaceutical and charity.
Suzanne began her career in sales and distributions, managing diverse sales teams across many continents and cultures. By the mid 80's working for Xerox, she reached the most senior sales operational post ever achieved by a woman. More recently she has been working with the government and senior women from the FTSE 500 companies in supporting the aims of the 'Davies' report to promote more women into the Boardroom.
Since becoming the Director of Teamskills, audiences throughout the world have benefited from Suzanne's expertise.

Conrad Potts is a psychologist and a corporate training consultant. He specialises in change management, performance improvement and motivation, and has led numerous change management programmes for multi-national organisations. He has appeared both on BBC and ITV programmes as the "resident psychologist".
Conrad has lived and worked throughout the UK, Europe, Russia, Middle East and the South Pacific, and for many years had taught at the London Business School, and lectured at Imperial College and Manchester Business School. Most recently he has been facilitating with the 'Escaping Victimhood' charity to rehabilitate the lives of those who have experienced the results of violent crime. He is a founder member of Teamskills dedicated to the development of talent in organisations, teams and leadership.
The authors developed their skills and training profile with Ken & Kate Back, who were the leading authorities on

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