Developing Country Perspectives on Public Service Delivery (PDF)

Anjula Gurtoo is an Associate Professor at the Indian Institute of Science, Bangalore, India. Her research interest is in the area of public policy, have published in the area of institutional reforms and decentralization, urban infrastructure, informal entrepreneurship, rural economy and energy and environment. She has been a fellow of the Social Science Research Council, New York and of the University of Leeds, UK. Her recent awards include: Pt. Jawaharlal Nehru National Award (2010-2012) for outstanding contribution in the field of Public Policy and Social Science, awarded by the Department of Science and Technology, Government of Madhya Pradesh, India, and Social Science Research Award (2009) by International Development Research Centre, Canada - Special mention for overall contribution to research and also for best paper in the category 'rural innovation systems'.

Colin Williams is a Professor of Public Policy, at the Management School, and Director of The Interdisciplinary Centre of the Social Sciences, University of Sheffield, UK. Colin's broad research interests are in re-theorising the nature of economic development and investigating the implications for public policy. Spatially, his interests range across the full spectrum from local and regional economic development in the UK through to the restructuring of western economies, post-socialist societies and the third (majority) world. Much of his work focuses upon rethinking the meanings of 'economic' and 'development,' which directly feeds into the work of the Centre for Regional Economic and Enterprise Development (CREED), University of Sheffield, UK. Colin currently serves as Editor of two journals - The International Journal of Sociology and Social Policy and the International Journal of Community Currency Research. Some books authored by him are: Rethinking the Future of Work: Directions and Visions (Palgrave Macmillan, 2007), The Hidden Enterprise Culture: Entrepreneurship in the Underground