Health Care Quality Management (PDF)

In today's challenging health care environment, health
care organizations are faced with improving patient outcomes,
redesigning business processes, and executing quality and risk
management initiatives. Health Care Quality Management
offers an introduction to the field and practice of quality
management and reveals the best practices and strategies health
care organizations can adopt to improve patient outcomes and
program quality.

* Filled with illustrative case studies that show how business
processes can be restructured to achieve improvements in quality,
risk reduction, and other key business results and outcomes

* Clearly demonstrates how to effectively use process analysis
tools to identify issues and causes, select corrective actions, and
monitor implemented solutions

* Includes vital information on the use of statistical process
control to monitor system performance (variables) and outcomes
(attributes)

* Also contains multiple data sets that can be used to practice
the skills and tools discussed and reviews examples of where and
how the tools have been applied in health care

* Provides information on root cause analysis and failure mode
effects analysis and offers, as discussion, the clinical tools and
applications that are used to improve patient care

By emphasizing the tools of statistics and information technology,
this book teaches future health care professionals how to identify
opportunities for quality improvement and use the tools to make
those improvements.