Improving Service Level Engineering / Fuzzy Management Methods (PDF)

Name: Improving Service Level Engineering / Fuzzy Management Methods
Brand: Springer-Verlag GmbH
SKU: 102854469
Price: 98.99 EUR
Availability: OnlineOnly

An Intuitionistic Fuzzy Approach (Sprache: Englisch)

Autor: Roland Schütze

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Improving Service Level Engineering / Fuzzy Management Methods, Roland Schütze

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This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

Autoren-Porträt von Roland Schütze

Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.