No Excuses (ePub)

Preface. Part One: Where We Are Now. Chapter 1 Surviving a Series of Unfortunate Events. Crime of the Century. Another View of the Barings Collapse. A Story Closer to Home. The Firefighter and the Fire Marshal. How Do We Get There? Chapter 2 What Is Operational Risk? An Unfortunate Historical Event. Operational Risk = Unexpected Risk. Definition. Brief History. Risk Techniques. Individual Responsibility. Corporate Evolution. Types of Operational Risk. Principles of Operational Risk Management. New Framework for Operational Risk Management. Conclusion. Chapter 3 What Is Business Process Management? A Study in Green, Gold, and Platinum. Definition. Enhanced Business Process Management Cycle. Conclusion. Part Two: Where We Want To Be. Chapter 4 Integrating Process and Risk Frameworks: Prologue. Overview of the Integrated Model. Conclusion. Chapter 5 Aligning Risk Appetite with Business Goals. Famous for the Wrong Reason. Famous for the Right Reason. Activities of Setting Business Objectives. Activities of Setting Risk Objectives. Activities of Designing or Redesigning Business Processes. Conclusion. Chapter 6 Determining Potential Risk of Business Processes. Can Accidents Be Prevented? Business Process Simulation. Activities of Determining Potential Risk. Tools for Identifying Potential Risk. Conclusion. Chapter 7 Monitoring Process and Risk. Keep Your Company Safe. Activities of Ongoing Business Process Monitoring. Activities of Ongoing Operational Risk Monitoring. Numbers Are Not Always Necessary. Conclusion. Chapter 8 Active Risk and Process Management. Comply with the Law. Activities of Managing Operational Risks. Managing Risk while Managing Processes: An Integrated Framework. Conclusion. Chapter 9 Integrating Process and Risk Frameworks: Epilogue. Integrated Model in Detail. Conclusion. Part Three: How We Get There. Chapter 10 Role of Technology. Test Your Safety Net. Technology as Part of the Problem. Managing IT Risks. Managing IT Processes. IT Tools for

Dennis I. Dickstein has over thirty years of experience in
risk management and business process. He installed a control
framework to manage operational risk for the U.S. arm of a global
financial services firm, where he also developed and currently
manages a new framework for privacy and data protection. Before
then, he held several operating and planning positions in business
and government.

Robert H. Flast is a Management Consulting Partner with
CSC. He has over thirty years of information technology and general
management experience in major corporations and specializes in the
area of business and IT strategy and services alignment. He is the
author or coauthor of seven books on technology.

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