The IT Professional's Business and Communications Guide (ePub)
A Real-World Approach to CompTIA A+ Soft Skills
(Sprache: Englisch)
Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you'll face in corporate, retail, and remote support environments. The book offers more than...
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Produktdetails
Produktinformationen zu „The IT Professional's Business and Communications Guide (ePub)“
Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you'll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you'll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.
Inhaltsverzeichnis zu „The IT Professional's Business and Communications Guide (ePub)“
Introduction. Chapter 1 Interacting with Customers. Chapter 2 Working with Professionals. Chapter 3 Using Proper Phone Techniques. Chapter 4 Security in Communication. Chapter 5 Workplace Communication and Practices. Chapter 6 Leadership in IT. Chapter 7 Communication in the Real World. Index.
Autoren-Porträt von Steven Johnson
Steven Johnson, A+, i-Net+, and CWNP, is the managing editor for PrepLogic, a leading training provider focusing on IT certification preparation. As a consultant, he also concentrates on a variety of IT certifications, including Microsoft and Cisco.
Bibliographische Angaben
- Autor: Steven Johnson
- 2009, 1. Auflage, 240 Seiten, Englisch
- Verlag: John Wiley & Sons
- ISBN-10: 0470595957
- ISBN-13: 9780470595954
- Erscheinungsdatum: 12.10.2009
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: ePub
- Größe: 0.64 MB
- Mit Kopierschutz
Sprache:
Englisch
Kopierschutz
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